The Hollies Care Centre: Covid-19

Many people are, quite understandably, very concerned about Covid-19 and the impact on the safety of Care Homes.

Here are some Q&A’s which may give a better understanding and allay some fears:

How has Covid-19 affected the Hollies?

The Hollies had one confirmed case of CV-19 with a resident returning from hospital in March 2020; we are pleased to say that the resident made a full recovery after being barrier nursed in isolation. Three staff members have also tested positive, they immediately self-isolated, and again have made a full recovery with no impact on resident care.

We continue to test all staff weekly and all residents monthly or more frequently if required.

What steps did the Hollies take?

  • The Hollies took a proactive step and closed to visitors on March 12th – at least a week before other care homes
  • Rigorous staff training of infection control procedures including donning and doffing of Personal Protective Equipment (PPE) took place
  • An external hand washing station was built by The Hollies maintenance team
  • Staffing levels were reviewed and initiatives put in place to mitigate against increased staff sickness
  • As external visitors eg. musicians, entertainers, hairdressers no longer had access to the building so our activities and care staff took on increased roles in extra activities and hairdressing
  • The absence of family and friends was extremely distressing for residents; in May 2020 a ‘Visitor Pod’ was created using one of the new apartments separate to the main building. Visiting is now limited to an appointment only system but has been very positively evaluated with repeat visits now in progress

How can I be sure that the Hollies is a safe place for my relative?

  • Three beds in two new suites have been approved by CQC as part of extended living accommodation at the Hollies. In case of additional cases of Covid-19 these would be used as isolation rooms.
  • The Hollies has access to the Rapid Response team and an excellent relationship with local GP’s
  • The Hollies prides itself in ongoing staff training
  • The Hollies provides a staff incentive to cover extra shifts – hence we never use agency staff!
  • The Hollies is a modern purpose built building
  • There are plenty of safe outdoor areas with a roof garden, vegetable patch and areas to walk and admire the views.

Is the Hollies admitting new residents?

Yes, subject to a pre admission assessment by one of our registered nurses. Any new resident must have been self-isolating for two weeks and have tested negative to Covid-19.

28 October 2020

Dear Families and Friends

Unfortunately we need to report that two of our residents have tested positive for Covid-19. All residents were due to be tested on Friday but along with the staff testing they have all been tested again today. As an extra precaution all residents are having their observations taken today. The two residents are now in isolation in our ‘isolation unit’ with no access to other residents. In accordance with government guidelines, the two residents are being cared for by nurses and carers wearing full Personal Protective Equipment (PPE) following strict infection control guidelines.

Obviously this is very disappointing to report but we are all remaining positive keeping your relatives and friends positive as well. All staff and residents are keeping to their ‘floors’ as much as possible. Activities staff have been allocated to each floor to provide this afternoon’s entertainment – so we are really trying hard to keep things ‘as normal as can be’.

Our best wishes to you all – keep safe!

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

20 October 2020

Pod visits

Dear Families and Friends

With the rise in the number of Covid-19 cases across the county Public Health England (PHE) have advised all care homes to suspend visiting.

This is a huge disappointment for us all especially as it was only last week that we communicated that we would be starting visits again. Unfortunately we now have to revert back to ‘closed for visitation’.

PHE and Gloucestershire Care Home support have advised that this decision will be reviewed in a month’s time.

We will of course keep you updated and please do keep in contact by telephone, FaceTime or any other type of social media which is most effective for you and your loved one. If you need any help please ask!

Best wishes from us all at the Hollies and keep safe…

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

15 October 2020

Pod visits

Dear Families and Friends

I am happy to inform you that Pod visits will recommence from Monday 19th October, subject to the following conditions.

Unfortunately, Government figures show an increase of 48% for people testing positive to Covid 19 in the local area within the last week.

Following PHE (Public Health England) advice, we now must limit visits to one nominated individual per family, this individual will need to remain the same throughout all visits until the advice from PHE changes.

All visits by the nominated individual must be arranged in advance and strict social distancing measures must be maintained throughout the visit.  Visits will continue to be supervised but we will aim to do this in a sensitive and unobtrusive manner.

To arrange a Pod visit please contact valerie@thehollies.co.uk

Please note, we will be unable to accommodate any visits that have not been pre-arranged.

All recent tests of both staff and residents have come back negative, which is a great demonstration of the ongoing dedication and vigilance of the entire Hollies team.

Please also note that these arrangements are subject to change at short notice should PHE and Government advice alter.

On a positive note, we are in the process of constructing a new purpose built garden room with lighting and heating to facilitate improved social distanced visits in the future.

Thank you all for your continued understanding as we endeavour to keep your loved ones safe.

Take care.

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

5 October 2020

Pod visits

Dear Families and Friends

Following our recent closure of pod visits I want to update you with further information.

The pod visits were discontinued after two staff tested positive for Covid 19 during weekly staff testing, PHE (Public Health England) believe that these infections were acquired in the community, as whole home testing identified no further cases amongst staff or residents. The staff concerned were asymptomatic.

The latest Government figures show an 11% increase in the local area within the past seven days.

It remains our duty of care to protect all staff and residents from what is potentially a life threatening virus, so once again, following Government Guidelines and advice from PHE (Public Health England) the decision has been made to extend the closure of pod visits at The Hollies for a further 10 days

This will allow us to undertake testing of all staff and residents during the coming week.

Once the results are received and we have gained a clearer picture of how the virus is spreading within the local community, we will then be in a better position to make informed decisions regarding pod visits.

I fully realise that this news will be the cause of great disappointment to many of you. but it is taken with the very best interests of both residents and staff

When we reinstate the pod visits, it will be by appointment only, on a rolling programme, as we were doing previously.  Valerie will take details and bookings for certain days and times.

Thank you all for your understanding.

We want to protect your loved ones.

Keep safe all of you.

Jo Walters, Registered Manager

Call us on 01453 541400

25 September 2020

Pod visits

Dear Families and Friends

With our recent closure of pods visits I want to update you with further information.

The pod visits were discontinued after positive covid 19 tests were recognised in very close proximity to the Hollies resulting in two staff after weekly testing showing positive results without any symptoms. It is our duty of care to protect all, and following government guidelines and infection control information from public health the decision to close the Hollies for two weeks regarding pod visits had to be made.

All staff and residents have now been tested and the first weeks’ results were negative for all. We are now awaiting this weeks’ results for staff.

Full infection control protocol and the wearing of PPE continues to be undertaken. We will be reviewing the pod visits, possibly reinstating them after Monday 5th October. Local guidelines in Gloucestershire are being monitored daily and this could change with the increase in positive test results and new isolation and meeting regulations from the government.

When we reinstate the pod visits, it will be by appointment only, on a rolling programme, as we were doing previously.  Valerie will take details and bookings for certain days and times.

Thank you all for your understanding and lovely emails.

We want to protect your loved ones.

Keep safe all of you.

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

10 September 2020

Pod visits

Dear Families and Friends

I hope you are keeping well and safe in these troubling times.

Unfortunately due to the increase of cases in the local area, we have made the tough decision to stop the pod visits with immediate effect.

We are still continuing our testing, weekly for staff and monthly for residents (which will be tomorrow 11.9.2020).

We are following the strict government guidelines to keep all residents safe, yourselves safe and all of the staff.

We will review this on the 28th September and will keep you all updated.

Jo Walters, Registered Manager

Call us on 01453 541400

02 September 2020

Open to new residents and family visits by appointment

 

Dear Families and Friends

I hope everyone enjoyed the bank holiday weekend and was able to get out and about.

Today we have tested all the staff again for covid-19. We will continue to test weekly and monthly with residents.

Residents are enjoying a roast lunch today and Activities have planned singing and dancing for this afternoon.

Whilst the Hollies remains closed for ‘open visiting’, we are pleased to advise that we are offering appointments for new placement enquiries, family visits and new staff appointments. These are all subject to Government guidelines with scrupulous attention to Covid-19 testing and assessment by our registered nurses; all appointments are made using our bespoke visitor pod facility.

If you would like any further information or to view with regards to a new placement for a friend or family member please contact Jo Walters.

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

20 August 2020

Closure until further notice

Dear family and friends 

Can you believe that it is nearly the end of August and we are still in the throes of this pandemic?

Here at the Hollies we are still practising all our infection control measures, policies and procedures to keep all microbes at bay. We are coming up to the season for ‘flu vaccines and encouraging all residents and staff to participate in the scheme to keep us all safe from that particular set of viruses.

We were all thrilled that the latest testing for Covid-19 came back 100% negative – yes, a huge endorsement for all our hard work but no reason to rest on our laurels! We are now recruiting new staff and taking new residents but only after scrupulous testing and assessment.

The team are working hard to keep residents entertained. On Tuesday we had a treat – cheese and wine tasting along with bunting and French bistro style music. The residents really enjoyed it – thank you to the activities team!

The visiting scheme in the new apartment continues to be successful – thank you to you all for participating and bearing with us and thank you to Jonathan for letting us use such a fabulous setting for the visits. They certainly make our residents feel comfortable and at ease – let’s hope Jonathan doesn’t sell it too quickly! Only kidding!!

Congratulations to Senior Carer, Vicky, and her husband Owen on the birth of healthy twin boys – another set of twins at the Hollies – must be something in the water!

Best wishes to you all and keep safe

The Hollies Team

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

31st July 2020

Closure until further notice

To all our families and friends,

A quick update on how things are progressing at the Hollies:

We are continuing to offer supported visits by an appointment only system. These are going very well and we are currently being able to offer visits for each resident on a roughly monthly basis. We understand that some family members are now back at work so please do let us know your availability when you are contacted. These visits comply with current government guidelines on visiting in care homes and therefore we are going to continue with this arrangement for the moment.

As you have probably read in the media more frequent testing of staff and residents is being offered, we have applied for these tests and will let you know when this programme starts and of course any results.

The residents and staff are all well and we are continuing with our policy of infection control measures including extra cleaning, regular observations of staff and residents to ensure a heightened level of awareness around Covid-19.

As always do contact us if you have any concerns or queries concerning your family member.

With best wishes,
Jo Walters, Registered Manager
Call us on 01453 541400
Or email us at info@thehollies.co.uk

03rd July 2020

Closure until further notice

To all our families and friends,

With the lockdown easing this weekend in the local community, I would like to advise however, that the Hollies will remain closed to all visitors at this time. We are constantly reviewing the situation and maintain a strong set of risk adverse policies.

This easing of isolation and consequent increased movement within the local community requires constant surveillance so that we can keep your loved ones safe along with staff and yourselves.

We are continuing our popular appointment visits organised by Valerie. These visits have been a great success and thank you all for making the most of the visits and being so understanding. We are now in the process of repeat visits.

The residents have been very busy over the last few days, enjoying the activities, walks in the grounds and of course the delicious food.

Thank you again everyone for your hard work and understanding during this time.

We will re address the situation once we have monitored the results and implications of the eased lockdown in the community. We absolutely do not want the infection rate to increase.

Be safe every one

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

17th June 2020 

Closure until further notice

To all our families and friends,

We enjoyed another five invited family/ friend members yesterday. It has been so well received for all of us that we thought we would share some of the stories, without names of course.

Resident A was a little upset at first, but quickly was engaged in conversation. She was very happy to see her family and said she was “gobsmacked with the day’s visit”. She enjoyed the visit very much.

Resident B was a little teary when he knew his daughter was coming but when the moment came he was very engaged and asked about family members. The family were very pleased to be afforded the time with their father.

Resident C was very excited to see her son and was very engaged, interested in what her family was doing during the lockdown. She was asking about other family members not wasting a minute of time. It was a lovely visit and she and the family really enjoyed it. 

We trust the invited visits will continue. And finally, please be assured we are following all government and safety regulations and guidelines throughout.

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

15th June 2020

Closure until further notice

 

Dear Families and Friends,

We wanted to update you on the Hollies visiting scheme which so far is going very well. To date we have facilitated 24 visits with another 10 booked for next week. If you have not been contacted yet, please do not worry, you are on the list and will be contacted shortly. We understand that due to personal reasons some of you are unable to visit in person and are happy to maintain contact in other ways but our aim is to contact every resident’s next of kin and offer an appointment to visit. A person to person visit is so reassuring for many of our resident’s especially those who due to health issues are unable to engage with alternate communication methods, despite our best efforts.

Each visit has been memorable; there have been tears, there has been laughter, stories of family and friends with a unique love that only families share. For the staff involved it has been a privilege to share these visits with you.

We would like to say a huge ‘thank you’ to all involved in facilitating these visits, but especially to our residents and you, the visiting family and friends. You have all made a huge effort to comply with our rules to try and make these visits an enjoyable experience whilst maintaining safety for all concerned.

One of the key indicators that this scheme has worked has not only been smiles on the faces of all involved, but the requests for further visits by both residents and visitors. As soon as we have offered visits to all our residents’ families we will be renewing offers of further visits – thank you for your patience and understanding.

Be kind and stay safe

The Hollies team

  1. For some residents we have been communicating the news of the forthcoming visit on the day of the visit to avoid additional confusion and anxiety. We have gained permission from one of our residents to share this story with you:

We told Resident B that we had some good news for her – she immediately thought that her new catheter bags had arrived, as due to problems with supplies they had been out of stock for some weeks. When we told her that her daughter was visiting that afternoon, she burst into ‘happy’ tears!!

12th June 2020 

Closure until further notice

To all our families and friends,

Another week has gone by and I wanted to wish you all a lovely weekend. Hope the rain stays away!

At the Hollies our vegetable garden is coming along nicely, potatoes, broccoli, carrots, lettuce and runner beans growing well.

The residents along with the Activities team, have been filling the back garden and boarders with plants and we have some lovely pots full of flowers outside the main reception door. 

We had a birthday celebration this week for one of the resident’s and again a beautiful birthday cake was provided by the Hospitality team.

The hair salon has been working over time today. Trish and Sherry are calling the salon the ‘hair boudoir’.

Invited visits have been going very well this week. Val organised a further eight residents to see their families for a short time within government guidelines and social distancing. Please bear with us, Val will contact you for your invite. It has been lovely seeing the residents’ faces when they return from their visit, smiling and happy to have seen their son, daughter or close relative. The same goes for the relatives smiling faces.

Thank you again and again for your understanding.

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

3rd June 2020

Closure until further notice
 

Dear Families and Friends,

We realise it has been nearly twelve weeks since most of you have seen your loved ones living with us at the Hollies in person. We have therefore been trialling a visiting scheme using one of the new apartments whilst maintaining government guidelines on social distancing.

There is still no access to the Hollies main building for visitors, as we remain closed to all visitors. The new visiting is strictly limited to an appointment only system, after a phone call.

Valerie supported by the Activities team is contacting next of kin by phone and arranging these appointments. These are limited in time to fifteen minutes. Availability is appointment only after the phone call. Please do not phone the Hollies for an appointment to visit, please wait to be contacted. These visits we anticipate to be on a rolling programme, so that you may be able to see your loved one at least once every 4-5 weeks.

We are absolutely delighted that all our resident and staff Covid-19 tests came back as negative last week. We want to keep up the good work whilst allowing you to see your loved one face to face so please bear with us!

Having an ‘appointment’ to see your relative is so completely against our ethos of person-centred care, however safety is our primary objective for all including you.

Thank you for your patience and understanding.

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

29th May 2020

Closure until further notice

To all our families and friends,

We are extremely pleased with our clear COVID 19 testing. Residents remain safe and well.

We thank you all for your emails and other messages of support. It means a lot to everyone her to receive them.

Enjoy the beautiful weather but remain alert and safe.

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

27th May 2020

Closure until further notice

To all our families and friends,

We hope everyone had a very enjoyable long weekend.

Following our COVID 19 testingI would like to confirm that all test results have come back negative for both residents and staff members.

We are extremely happy with these results and we would like to thank you for your support in this difficult time.

 

We hope you are all remaining well and safe.

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

15th May 2020

Closure until further notice 

To all our families and friends,

I hope everyone has had an enjoyable week and has been able to get out in the fresh air.

We have now been given the opportunity to acquire COVID 19 home testing kits for all our staff and residents. These should be with us within the next few days and will comprise of a nose and throat swab which will be conducted by a member of staff.

Chloe has been emailing all the relatives and speaking to individual residents and staff for consent. Thank you Chloe and Karen for your hard work setting this up.

Have a great weekend.

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

11th May 2020

Closure until further notice

To all our families and friends,

It was an absolute pleasure to work with the care team last week. They are amazing and all in good spirits.

One of our carers is expecting twin boys in August hot on the tail of another carer who had twin girls 10 weeks ago – we are still trying to find the chair they both sat in!

Sadly, on Thursday one of our much loved resident’s, a centenarian, died in her sleep. The Hollies staff came outside to line the drive and pay their respects as she left after living with us for many years.

On Saturday it was a beautiful sunny day and we took lots of residents outside to enjoy the sunshine and get a breath of fresh air. So many residents were excited about the VE Day Street Party on Sunday, but one resident lamented ‘I can’t go to a party with my hair looking like this……’. So, Sherry stepped in and took her to the hair salon and gave her a ‘Shampoo and Set’. She was delighted but word quickly spread and soon we were inundated with requests. Even the gentlemen joined in and it was lovely to see so many residents looking so well groomed and happy with the results of their visit to the ‘Vidal Sassoon @ The Hollies’ hair salon!

Photographs and an update from the Street Party to follow soon….

Thank you for the flowers, home made banner, doughnuts and other gifts to the staff – they are all so much appreciated. It is a privilege to care for your loved ones.

Keep on keeping safe!

The Hollies Care Team

7th May 2020

Closure until further notice
 

To all our families and friends,

We at the Hollies hope you all have a lovely bank holiday weekend and enjoy the VE celebrations. We are all very much looking forward to our party on Sunday 10th.

I will be in contact again after the weekend with any further information and an update from our celebrations over the weekend.

Keep well and safe.

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

6th May 2020

Closure until further notice

 

To all our families and friends,

It is such a lovely day here today.

The residents have spent time in the glorious sunshine today with singing and cakes this afternoon.

The downstairs lounge area and restaurant have been decorated ready for Friday VE Day with memorabilia including ration books and pictures of the wonderful celebrations in 1945.

The residents have been telling us their stories of the time.

Keep well and safe.

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

4th May 2020

Closure until further notice


To all our families and friends,

We all had a lovely weekend here and hope you enjoyed the lovely weather as we did.

Today we are getting ready for the VE day celebrations for the 8th May.

We are going to decorate the dining area and the Activities team and residents are busy making banners today. We are planning a sing along for Remembrance on Friday and a VE day party on Sunday afternoon.

All the residents and staff are well.

I want to thank everyone for their understanding during this stressful time and kind thoughts.

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

1st May 2020

Closure until further notice

 

To all our families and friends,

We continue to be fine and well at The Hollies.

The residents have been making May bonnets and a May Pole.

I am sure that you have all heard on the television regarding Covid 19 testing of asymptomatic staff and residents. With the assistance of Pubic Health England we are actively looking into this.

Wishing you all a lovely weekend.

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

28th April 2020

Closure until further notice 

To all our families and friends,

Good morning – what has happened to all that lovely sunshine?

We are happy to report that all the residents at The Hollies remain well and trust that you and families are doing so too.

We have had a member of staff who has been tested positive for Covid-19. This member of staff, followed government guidelines and is feeling a lot better as of this morning. All the colleagues that they were working with are all also feeling well. Obviously this is something that we are monitoring closely and will let you have any further updates.

Your support in distancing from The Hollies remains fundamental at the moment and we are all very grateful for your help in this matter.

Keep safe!

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

27th April 2020

Closure until further notice

 

To all our families and friends,

I hope you all had a wonderful weekend in the sunshine, keeping social distancing of course.

Your family members remain safe and well.

The residents today have enjoyed afternoon tea and singing with Phil.

Activities are planning celebrations for 8th May VE Day.

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

24th April 2020

Closure until further notice 

To all our families and friends,

Yesterday we celebrated two of our residents’ diamond wedding anniversary and a resident’s birthday.

We held a party on the new roof top garden with music, party food and two beautiful cakes. The weather was perfect.

We all remain safe and well.

Please have a safe weekend.

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

21st April 2020

Closure until further notice

 

Dear All

We are almost six weeks into our closure, and I want to take this opportunity in thanking you all for your patience, understanding and assistance during this stressful time for us all.

Your loved ones remain safe and well and we are celebrating the Queen’s Birthday today. Lots of pictures are being taken.

I also personally want to thank all the staff at The Hollies for their professional attitude during this time. Great team work and camaraderie.

It is time to mention a few members of staff that have pulled out all the stops over and above. Laughter rings around the building from residents and staff.

Jonathan and Kaye, if we need anything, no problem.

Alison, in the kitchen and her team, beautiful food, cakes and plenty of chocolate!

Amanda, and her team, who are keeping The Hollies clean and tidy excellent job.

Trish and her care team, professional caring of your loved ones.

Lorna and Activities keeping everyone motivated and in high spirits. Keeping contact with yourselves via Skype communication.

Jamie and Anthony who have been keeping the grounds up so the residents can enjoy the sunshine. And developing the woodland area and pathway.

Karen and Chloe always answering calls and keeping families informed.

And also thank you all…

Keep safe

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

20th April 2020

Closure until further notice

 

To all the families

I hope everyone had an enjoyable weekend.

The weather is beautiful today and the residents have been enjoying the sunshine.

The water feature has arrived for the roof top garden and looks very splendid.

The woodland garden at the back of the middle floor is looking beautiful with a path winding up to a seating area that is being built and a path leading into the wooded area.

We all remain safe and well.

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

17th April 2020

Closure until further notice

 

To all the families

Following the Government review yesterday lockdown will again be reviewed 6th May 2020.

We know this is a stressful time but please be assured we continue to look after your loved ones here.

Keep safe and enjoy your weekend.

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

15th April 2020

Closure until further notice

To all the families

The residents have been enjoying the sunshine today.

We have been watering all the new vegetable seeds that were planted last week.

The local Sainsbury’s have sent a surprise hamper of chocolates and biscuits for residents and staff so we have all been enjoying more chocolates!

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

14th April 2020

Closure until further notice

To all the families

Following our Covid-19 update letter last week I would like to thank you all for your kind wishes and comments, and reassure you that all residents and staff remain well. I hope I have answered questions that were raised and that you understand that some details are confidential and cannot be disclosed. We are following government guidelines and remain in close contact with the multidisciplinary teams for additional support and guidance.

The staff are working hard to maintain moral and high standards of professional care during a time which is very stressful for them (as I know it is for you as well). The residents are enjoying the opportunity to venture outside and were able to enjoy some sunshine over the Easter weekend,  including the newly completed roof garden area. Please continue using the Skype communication that Activities can organise.

We strive to keep your loved ones safe during this time, and would ask you, yourselves, to adhere to the government guidelines by staying at home, only undertaking  your allocated times away from home. The grounds of The Hollies are used by the residents as their opportunity to get out and enjoy some fresh air, hopefully more frequently as the weather gets warmer. It is their space, and their only chance to get outside at the moment.  When visitors arrive to drop of parcels etc, no matter how well meaning, they are inevitably presenting a risk of cross infection.  I know that it is painful and hard, but please, please resist the temptation to arrive at The Hollies. You have all been brilliant so far, and just a few more painful weeks will hopefully pull us (residents and staff) safely through this horrible pandemic. We are trying to keep this situation under control but can only do this with your help and collaboration.

If your loved ones need any essential items from you, we will contact you and organise where you drop the item off (e.g. at the bottom of the drive).

This week the Government will make further recommendations concerning the lockdown as they have to do this every twenty-one days. The consensus is at present that nothing will change. The Hollies will remain closed until further notice.

Thank you again for your thoughts and wishes, and together we will pull through.

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

9th April 2020

Closure until further notice

 

Happy Easter Everyone

Hopefully the weather will be good to us as the new furniture for the rooftop garden is arriving over the weekend and we can enjoy the sunshine.

All the residents send their love to their families.

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

8th April 2020

Closure until further notice

 

To all our families and friends

We are all well and safe at The Hollies.

Activities are currently busy preparing a vegetable garden with residents, which is especially enjoyable for many.

We are all looking forward to Easter with some fun times in the good weather.

Keep a look out on your post as we have sent out a letter to all relatives with updated information. We hope this is helpful.

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

6th April 2020

Closure until further notice 

To all our families and friends

I hope you all had a good and safe weekend and enjoyed some sunshine.

We all remain well and safe at The Hollies.

We have posted here today further information surrounding the full care we are ensuring we provide your loved one. Hopefully this helps to answer some of the questions and concerns you are having.

With best wishes,

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

1st April 2020

Closure until further notice

 

To all our families and friends

Spring is here. The trees are developing new fresh buds and the bulbs are trying to push through.

The time is hard for every one but we will prevail.

The residents, your loved ones are safe and we will continue to strive to keep them so.

I want to take this opportunity to thank all the families and friends for your understanding and patience. And also, I would like to thank our staff from all departments for your hard work and constantly high spirits.

Regards

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

31st March 2020

Closure until further notice

To all our families and friends

We are all fine here at The Hollies.

Activities have been busy arranging Skype calls. Please contact Lorna at activities@thehollies.co.uk if you wish to speak to your family member via Skype.

Activities are also now preparing for Easter celebrations with the residents. 

Thank you for all your support. 

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

30th March 2020

Closure until further notice
 

To all our families and friends

I hope you all had a good weekend and enjoyed the sunshine in a garden during your allocated time out.

At The Hollies the residents enjoyed arts and crafts, and we had a small tea party for one of the resident’s who celebrated a birthday.

Hopefully the roof top garden will be open soon and the sunshine can be enjoyed.

As per Government guidelines we remain closed to all visitors until further notice and all the staff remain positive and professional.

Keep safe all of you.

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

27th March 2020

Closure until further notice

To all our families and friends

We all remain well and in good spirits at the Hollies.

We are preparing the garden on top of the new apartments for residents to enjoy some outside time in the sunshine. Maybe even some bowls and skittles to be played!

Thank you again for your support. Keep well, safe and enjoy your weekends.

With best wishes

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

26th March 2020

Closure until 12th April 

To all our families and friends

We are all managing fine here at the Hollies keeping busy and enjoying seeing the sunshine.

Keep well and safe.

Jo Walters, Registered Manager

Call us on 01453 541400

Or email us at info@thehollies.co.uk

24th March 2020

Closure until 12th April 

To all our families and friends

This is a trying time for all of us and I want to thank everyone for their understanding and kind thoughts for the staff.

The staff at The Hollies across all departments continue to work professionally and with love and passion to look after your loved ones during this changeling time in all our lives.

The Hollies will remain closed to all visitors until further notice , but we will continue to update you with information.

Please contact activities@thehollies.co.uk if you wish to use our Skype facility to speak to your relative.

We will get through this.

Jo and Jonathan

Jo Walters, Registered Manager

Jonathan Hawkins, Managing Director

Call us on 01453 541400

Or email us at info@thehollies.co.uk

23th March 2020

Closure until 12th April

We all remain safe and residents well.

We had a lovely Mother’s Day party yesterday with some great entertainment. The staff have been extremely positive and upbeat, determined to provide  residents with a good time.

Please can I remind families and friends not to send flowers at this time as we maintain the home lockdown. We are restricting all deliveries to those essential for the wellbeing of all. Postal deliveries operate as normal.

Don’t forget to contact Lorna at Activities if you wish to Skype your loved one. Please email Lorna at activities@thehollies.co.uk

Thank you for your continued understanding and patience during this time.

Keep well.

Jo Walters

Registered Manager

Call Jo Walters on 01453 541400

Or email us at info@thehollies.co.uk

20th March 2020

Closure until 12th April

We remain safe and residents well.

We are preparing for Mothering Sunday and are aiming to give the residents a day to remember, with a Party and Entertainment.

Please contact Activities if you wish to Skype your family member during the party.

Thank you again for your understanding and patience during this time.

Every one stay well.

Jo Walters

Registered Manager

Call Jo Walters on 01453 541400

Or email us at info@thehollies.co.uk

19th March 2020

Closure until 12th April 

No changes from 18th March 2020

Thank you everyone

Jo Walters

Registered Manager

Call Jo Walters on 01453 541400

Or email us at info@thehollies.co.uk

18th March 2020

Closure until 12th April  

Dear All Family and Friends

During this time, we are very mindful that lots of families maybe struggling with the lack of contact with loved ones. To keep the lines of communication as open as possible, we have set up a Skype access forum through activities.

Please feel free to email or call me to arrange a 10-minute time slot. Activities@thehollies.co.uk or call 07494408798

The residents are being kept very busy, with lots of in-house stimulating activities (including a staff pantomime).

All the best and stay safe.

Thank you

Lorna Walters

Activities & Transport Manager

Call Lorna Walters on 01453 541400

Or email us at activities@thehollies.co.uk

18th March 2020

Closure until 12th April
 

A Head of Department Meeting was held on Tuesday 17th March 2020.

With the recent guidelines from the government, concerning the over 70’s we at the Hollies have made the decision, and appreciate all the support we are receiving from the relatives, residents and staff, that we will remain closed to all visitors, as a proactive precaution, until 12th April 2020. We will then be reviewing the situation.

Thank you for all the support we are receiving from all families during this difficult time for us all.

Residents remain well and we are doing every thing to make this time as easy as possible and safe.

Thank you

Jo Walters

Registered Manager

Call Jo Walters on 01453 541400

Or email us at info@thehollies.co.uk

17th March 2020

Continued closure 

We would like to thank all residents, families and friends for their continued support in ensuring the best care for all here at the Hollies.

I can confirm that we are all well and no cases of the Coronavirus have been reported.

With Mothering Sunday approaching we will need to maintain our closure for visitation which will also include the delivery of flowers and other goods. Cards received through the post will be fine and very happily delivered.

Please could we ask for you to refrain from deliveries of any non essential items at this time so that we can focus our attention on the important care of the residents and protect the home.

Lorna, our Activities Manager is in the process of setting up Skype and will be in contact with families to book time slots. This will enable a great way to communicate with residents.

We will be posting daily updates to keep you informed.

Thank you

Jo Walters

Registered Manager

Call Jo Walters on 01453 541400

Or email us at info@thehollies.co.uk

Closure of The Hollies 12th March 2020

I would like to take this opportunity to thank all our residents, families and visitors during this difficult time in your understanding with the decision I have had to make this morning.

Due to the outbreak of two cases of The Coronavirus in the local surrounding area to The Hollies, as a precaution to protect our residents and your loved ones, I have taken the decision to close The Hollies to outside visitors to the home from 2pm today 12th March 2020, until further notice.

I will assess the situation on a day to day basis and thank you for your consideration in this matter.

We at The Hollies are all well and no cases of the virus have been reported, this is a proactive precaution.

Please feel free to telephone The Hollies for any information regarding your relative, but please understand that this is a very busy time for all of us.

I will add developments to the website as they occur.

Thank you

Jo Walters
Registered Manager

Call Jo Walters on 01453 541400

Or email us at info@thehollies.co.uk